automation.
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Structured intake is the first automation step
The highest-leverage automation move is not a new platform. It is making one recurring workflow start with structured intake instead of email, chat, phone notes, or spreadsheets.
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Business automation when you have 12 tools and no time
Tool sprawl isn't a software problem. It's a process problem with software receipts. A practical way to triage which tools to keep, which to consolidate, and which workflows to automate first.